How to Delete Your Account

We're sorry to see you go. This guide explains how to permanently delete your LiteSOC account and what happens to your data.

Before You Delete

What Gets Deleted

When you delete your account, the following is permanently removed:

• ✅ Your user profile and settings
• ✅ All security events and logs
• ✅ Detection alerts and history
• ✅ API keys and webhooks
• ✅ Team members (if you're the owner)
• ✅ Organization data (if you're the owner)
• ✅ Billing history and invoices

What We Keep

For legal and compliance reasons, we retain:

• 📄 Anonymized usage statistics
• 💳 Payment records (required by law for 7 years)
• 📝 Audit logs related to your account deletion

Prerequisites

Before deleting your account:

1. Export your data - Download any events or reports you need
2. Cancel your subscription - Avoid future charges
3. Transfer ownership - If you're an org owner, transfer to another admin
4. Revoke API keys - Ensure no services are still sending events

Step-by-Step Deletion

Step 1: Log In to Your Account

Visit litesoc.io/login and sign in with your credentials.

Step 2: Navigate to Profile Settings

1. Click your avatar in the top-right corner
2. Go to Settings → Profile
3. Scroll down to the Danger Zone section

Step 3: Initiate Account Deletion

1. Click "Delete Account"
2. Read the warning carefully
3. Type your email address to confirm
4. Click "Permanently Delete Account"

Step 4: Confirm via Email

For security, we'll send a confirmation email:

1. Check your inbox for the deletion confirmation
2. Click the confirmation link within 24 hours
3. Your account will be queued for deletion

Deletion Timeline

Organization Owners

If you're the owner of an organization:

Option 1: Transfer Ownership First

1. Go to Settings → Team
2. Find another admin member
3. Click "Transfer Ownership"
4. Confirm the transfer
5. Then delete your individual account

Option 2: Delete the Entire Organization

1. Go to Settings → Profile → Danger Zone
2. This will delete:
   • All organization data
   • All team member accounts
   • All events and configurations
3. This action cannot be undone

Reactivation

Within 30 Days

If you change your mind within 30 days:

1. Email support@litesoc.io
2. Subject: "Account Reactivation Request"
3. We may be able to restore your account

After 30 Days

After 30 days, your data is permanently deleted and cannot be recovered. You'll need to create a new account.

Alternatives to Deletion

Before deleting, consider these alternatives:

Downgrade to Free Plan

Keep your account but avoid charges:

1. Go to Settings → Billing
2. Click "Downgrade to Free"
3. You keep 5,000 events/month

Pause Your Account

Taking a break? Contact support to pause billing while keeping your data.

Export and Archive

Download all your data for records:

1. Go to Events → Export
2. Select "All Time"
3. Download as JSON or CSV

Frequently Asked Questions

Can I use the same email for a new account?

Yes, after your account is fully deleted (30 days), you can register with the same email.

What happens to my team members?

If you're the org owner and delete the organization, all team members lose access immediately.

Will I get a refund?

Refunds follow our Terms of Service. Contact billing@litesoc.io for questions.

Is deletion instant?

Account access is disabled immediately, but complete data deletion takes up to 30 days.

Changed your mind? Contact support within 30 days to discuss reactivation.

Need help with something else? Check our Help Center or contact us.