# LiteSOC — Help Center

> Find answers to common questions and learn how to get the most out of LiteSOC.

- **Website:** https://litesoc.io/help
- **Contact:** https://litesoc.io/contact

## Help Categories

### Getting Started

Initial setup and SDK installation

- [Installing the LiteSOC Node.js SDK](https://litesoc.io/help/getting-started/installing-nodejs-sdk)
- [Sending Your First Security Event](https://litesoc.io/help/getting-started/sending-first-event)

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### Account

Password, 2FA, and account management

- [How to Reset Your Password](https://litesoc.io/help/account/reset-password)
- [Using Recovery Codes to Regain Access](https://litesoc.io/help/account/recovery-codes)
- [How to Delete Your Account](https://litesoc.io/help/account/delete-account)

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### Integrations

n8n, Slack, and Discord setup

- [Connecting LiteSOC to n8n](https://litesoc.io/help/integrations/connecting-n8n)
- [Setting Up Slack Notifications](https://litesoc.io/help/integrations/slack-notifications)

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### Security & Compliance

SOC 2, audit logs, and MFA

- [SOC 2 Compliance Overview](https://litesoc.io/help/security-compliance/soc2-overview)
- [Enabling Multi-Factor Authentication](https://litesoc.io/help/security-compliance/enable-mfa)

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### Billing & Plans

Invoices, upgrades, downgrades, and cancellations

- [Understanding Your Invoice](https://litesoc.io/help/billing/understanding-invoice)
- [Upgrading or Downgrading Your Plan](https://litesoc.io/help/billing/change-plan)

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### Alerts & Detections

Understanding threats and managing alerts

- [Understanding Detection Alerts](https://litesoc.io/help/alerts-detections/understanding-alerts)
- [Responding to Security Incidents](https://litesoc.io/help/alerts-detections/incident-response)

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### Custom Threat Models

Advanced detection rules, metadata filters, and a ready-to-use rule library — Enterprise only

- [Custom Threat Models Overview](https://litesoc.io/help/enterprise/custom-threat-models-overview)
- [Metadata Filtering & Field Reference](https://litesoc.io/help/enterprise/metadata-filtering)
- [Operator Reference](https://litesoc.io/help/enterprise/operator-reference)
- [Recommended Enterprise Rule Library](https://litesoc.io/help/enterprise/example-rule-library)

## Popular FAQs

**Q: How do I get started with LiteSOC?**

Sign up at litesoc.io, grab your API key from Settings → API Keys, and install the SDK: `npm install litesoc`. Then call `litesoc.track()` after your login handler. That's it.

**Q: What happens when I exceed my monthly quota?**

On the Free plan (10,000 events/month), once you hit the limit the API returns a 429 response. Your app continues to work normally — only LiteSOC tracking is paused. Upgrade to Pro for 500,000 events/month.

**Q: How long is my data retained?**

Free: 7 days. Pro: 30 days. Enterprise: 90 days. Custom plans can negotiate extended retention.

**Q: Can I export my security data?**

Yes. From the dashboard go to Events → Export. CSV and JSON formats are available. API export is available on Pro and above via `GET /events`.

**Q: How do I enable two-factor authentication?**

Go to Settings → Security → Enable 2FA. Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.) and enter the 6-digit code to confirm.

## Account Actions

| Action | Link |
|---|---|
| Reset Password | https://litesoc.io/forgot-password |
| Lost Backup Codes | https://litesoc.io/help/account/recovery-codes |
| Reset 2FA | https://litesoc.io/help/security-compliance/enable-mfa |
| Delete Account | https://litesoc.io/help/account/delete-account |